FAQ

How long will my order take to arrive? 

Delivery via UPS Standard takes 3-4 working days to most of Switzerland. Choose UPS Express for faster service. Most orders received before 09.00 Mon-Fri are shipped the same day. You’ll receive a shipping confirmation with tracking the moment we ship your order. Your order is safely packaged to ensure it arrives fresh and in perfect condition.


Where do you ship from?

 We ship from our hub outside of Barcelona. Wait, Spain? Don’t panic- we’ve been doing this for nearly a decade. UPS shipping is tracked, quick, and reliable. Shipping from Spain allows us to sell the best jamon at Spanish prices. 

 

 

How much will I be charged by Swiss customs?

All our prices are Ex.VAT, as required by law. You will receive a separate bill from the Swiss government for the VAT and tariff applicable to your order. Customs officials have some leeway in choosing the tariff – sometimes the tariffs are quite low, sometimes not. The maximum they can charge for Jamon is fr. 15 / kg.

How do I store a jamon? 

Before you cut into it, your bone-in jamon will easily keep for three months. If you’re keeping it for a week or two, you can leave it in its box out of the sun (inside the box, your jamon comes vacuum packed.) To store it for a longer time, it’s better to put it on a jamon stand or to hang it. In both cases, it’s best to keep it out of direct sunlight. Once you start cutting it, it’s best to store it on its stand.

How long does a jamon last?

 You can keep your jamon without cutting into it for 3 months, but it’s best to store it on a jamon holder or hang it. Once you start eating it, it will last about a month. It’s best to cut from it regularly, to keep it from drying out. One good trick is to save the first big piece of skin you cut from it and use that to cover the exposed bits.

Does jamon need to be refrigerated?

 Bone-in jamones do not need refrigeration. Off-the-bone jamones and sliced jamon are best kept in the refrigerator once you open them, however.

How do I choose a jamon?

We thought you’d never ask! See our guide, All About Jamon!

Is jamon hard to slice?

Slicing a bone-in jamon takes a bit of practice! But it’s fun practice. You’ll need a ham stand and a long flexible jamon or filleting knife. Use a sharp serrated knife to cut through the skin (which would dull the jamon knife). If you’re using the free knife that we include with our ham stands, sharpen it often (and consider investing in a better knife). The goal is to cut slices so thin they are translucent. Don’t be afraid of a bit of white fat on your slices, it adds to the flavour. Discard yellow fat.  We suggest watching a few Youtube videos on the subject. 

Boneless jamon
 can be cut by hand with a very sharp knife, but it’s best done on a slicer. We’ve found that a friendly local deli will often slice it for you for a few quid, some slices, or a smile.

How much jamon do I need?

Most back-leg jamones weigh between 7 and 8 kg. Properly sliced, about half of this is tasty jamon (the rest is skin, fat, and bone). If you are serving ham as a tapa or starter, 50g per person is a good rule (although people will eat a lot more if left to their own devices, good jamón is highly addictive). For a main course 100g is more appropriate.

A shoulder jamon (front-leg, or paleta in Spanish) usually weighs between 4 and 5 kg and contains slightly more fat than a whole ham – it’s about 40% tasty ham by weight.

What is your returns policy?

We want our customers to be satisfied. If your order doesn’t meet your expectations, contact us within 14 days. Email us at montse@schinkenliebhaber.ch or call Montse at +34 634 217 337. We’ll make things right.

If you order and change your mind before we ship, we’ll happily refund your order less the 3% that our credit card processor charges us.

Do you send jamon to the USA?

If you’d like to send jamon Iberico to the USA, please use our American site, https://hamlovers.com

About Schinkenliebhaber the company

Schinkenliebhaber.ch is owned and operated by Ibericsa SL, P.I. Catex Moli, 08640 Olesa de Montserrat, Spain.